Careers at The Just Group

We seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance. We are always on the look-out for dedicated, fashion forward and like-minded individuals!

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Service Desk Specialist

Apply now Job no: 788789
Work type: Full time
Location: Melbourne - Central
Categories: Information Technology

About The Just Group

As one of Australia’s largest and most successful retailers, we pride ourselves on our talented and passionate people, our customer-first focus, and our ability to impact the ongoing success of our business. We are proud of our brand portfolio - Peter Alexander, Smiggle, Just Jeans, Jay Jays, Portmans, Dotti, and Jacqui E and their strong following, longevity, and proven success.
 
Our store network spans six markets (Australia, New Zealand, Singapore, Malaysia, United Kingdom, and the Republic of Ireland) which are supported by highly regarded local and centralised teams; including our Support Office and National Distribution Centre based in Melbourne.
 

About The Role

Reporting into the Service Desk Team Leader, this role will provide IT support to our Support Office and our retail store teams. This is an amazing opportunity for someone looking to take their first step into an entry level IT role. This is a permanent full-time position, working a rotating roster over 7 days, which include morning, afternoon and night shifts based at our Support Office located on St Kilda Rd.

Responsibilities

  • Receiving and responding to IT queries including trouble shooting scanner, POS system technical issues and a multitude of Support Office inquiries
  • Ensure every phone query is dealt with professionally and accurately recorded in our system
  • Escalate issues (where cannot be immediately resolved) to the Service Desk Manager and/or other support teams
  • Keep customer across the status of issue and contribute to the education of business users
  • Work with the Senior Service Desk Specialists and wider IT team to problem solve and follow up on queries

Skills & Experience

  • Ability to work in a fast-paced environment and manage high volume tasks
  • Strong communication skills with the ability to establish relationships with stakeholders across all areas of the business
  • Strong sense of integrity to ensure the information we provide is timely and accurate
  • Passion for IT coupled with an appetite to learn and grow
  • Tertiary studies in IT is advantageous but not essential

What we can offer you

  • Generous discount to be used across all of our 7 brands, and access to our sample sales across all brands
  • Central office location based on St Kilda Rd, with direct access to the picturesque Fawkner Park
  • Work closely within a supportive and collaborative environment
  • Opportunities to support your ongoing growth and development
  • Experience working for an international company with 7 iconic Australian brands
  • Bring your dog to work!

If you are looking for an opportunity to grow with a business, then this opportunity is for you – apply now!

Advertised: AUS Eastern Standard Time
Applications close:

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Acknowledgement of Country

We acknowledge the Traditional Custodians of Country throughout Australia and recognise their continuing connection to land, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders, past, present and emerging.

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